In Business Since 1982
Free Shipping
on most products within the
48 contiguous United States
Who We Are
American Agriculture has been in the business of selling quality indoor gardening products throughout the United States for over 27 years! We offer quality products and have taken the time to understand their applications and instructions. We maintain a quality staff to help you work out the problems that haunt all indoor gardeners at one time or another. Our strong customer base has enabled American Agriculture to sell its products at a fair price while treating your orders, concerns and questions with the care and consideration they deserve. This web site uses all the latest technology. It is very responsive to quick action and safe Internet sales. At the same time, we hope you will also see that we are warm, caring individuals that understand life is more than just selling something. All our employees and their families thank you very much for shopping at American Agriculture!
Privacy Policy and Security of Your Personal Information:
American Agriculture utilizes the latest security technology to protect your personal information. All information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. This process makes it extremely difficult for anyone to access or decode the information. The information you provide us will remain confidential and will only be used for shipping and billing purposes. We will not sell or give away your personal information!
You can tell when you’re in a secure environment by the following signs: One, the URL to the left of the colon changes from "http" to "https" to symbolize that this site is using SSL technology. Two, all SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. For additional security, we process your payment and order information on machines that are not connected to the Internet.
How to Contact Us
Portland Location
9220 S.E. Stark
Portland OR, 97216 U.S.A.
Toll Free: 1 (800) 433-6805
Bus: (503) 256-2400
Fax: (503) 256-2402
info@americanag.com
Beaverton Location
9966 SW Arctic Dr.
Beaverton OR, 97005 U.S.A.
Phone: (503) 641-3500
Fax: (503) 641-3510
Payment Methods
American Agriculture accepts Visa, Mastercard, and Discover Cards. We do not accept International Credit Cards. After filling out our online checkout form an invoice number will be generated and an order confirmation will be sent to you by email. A payment receipt will be sent to you with the merchandise. Please keep this payment receipt for reference in case of exchange or refund. The order confirmation that is provided online at the time of your order does not serve as your official receipt. The official receipt is the payment receipt that is mailed to you with the merchandise.
Sales Tax Information
Due to the location of our stores, we are not required to charge sales tax.
Your Order
Sometimes American Agriculture has to place orders on the products it sells months in advance to keep the products it advertises in stock. However, we are at the mercy of manufactures and distributors and cannot guarantee that all items will be available at the time of your order. If the product is not in stock we will ask you if you wish to backorder the product until becomes available.
Order Confirmations
All e-mail orders are received by our shipping department. Order Confirmations are generated automatically by the website. You will receive an order confirmation by e-mail if you order by e-mail. If you do not receive an e-mail confirmation it is most likely because you have either entered your e-mail address incorrectly or your e-mail is not working. Remember that if you enter your e-mail incorrectly we cannot contact you by e-mail. We must rely on your phone number.
Refunds & Exchanges
Shopping is easy with American Agriculture. All refunds and exchanges will be gladly accepted when merchandise is returned in its original unused condition with the original payment receipt. A credit for the amount of the product will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO credit for the shipping and handling amount if any. If the original payment receipt is not included with your refund or exchange merchandise, a store credit will be issued when the merchandise is returned in its original unused condition.
To make a refund or exchange by mail, please call 1 (800) 433-6805 for a return authorization number. Return the product and receipt in its original packaging and box. Place the return authorization number on the outside of the box.
American Agriculture
Merchandise Return Dept.
9220 S.E. Stark
Portland OR, 97216 U.S.A.
Please indicate whether you are returning or exchanging the product. If exchanging, indicate the product of your choice.
Shipping Options and Charges
How To Determine Shipping Charges
Our way of calculating shipping charges are different from most other companies. It is a more honest way to determine shipping. Shipping costs are not completely related to product cost. Most of the items we have listed are shipped for free anywhere in the contiguous United States. Alaska and Hawaii are not land mass connected to the other states so there is a charge for shipping items even if they are listed as "FREE SHIPPING". Also, we might charge shipping for products that are very heavy or very large.
Our website will calculate shipping charges without you placing an order. Simply place the item in the shopping cart by clicking on the "BUY" button. This will take you to the Shopping Cart where you will see the product you selected. Now click on the "CHECKOUT" button. It will take you to a form to fill out with your shipping information. We need this information to get quoted from UPS (United Parcel Service). If you have a coupon code, enter it here. After filling out the form, click on the button that says "CHECKOUT". On this page you will find your shipping options and be able to select your shipping method and/or learn about any cost to you. You can proceed or go back to shopping without placing an order.
GROUND ORDERS
We will begin processing your GROUND shipping orders on the first business day it arrives. Business days start before 2:15 pm Pacific Time. After 2:15 pm Pacific Time all orders are considered to be for the next business day processing. It takes 2 business days for processing; do not count Saturday and Sunday. We will ship your order on the 3rd business day providing product is in stock. Example: If your order is placed on Friday it will not ship until Tuesday of the following week. If there is any delay, we will contact you immediately, either by email or by phone. If you have any questions regarding the status of your order, please call us at 1 (800) 433-6805. We ship UPS Standard Ground within the 48 contiguous United States unless another shipping method is requested with your order. C.O.D. ordering can only be done by calling 1 (800) 433-6805 and talking to a sales associate. Remember, UPS does not move product on Saturday or Sunday.
AIR ORDERS
We will process and ship your NEXT DAY, SECOND DAY or THREE DAY SELECT order the same day of your order if it is received before 2:15 PM Pacific Time Monday through Friday. Next Day Air orders made on Friday will require an additional UPS charge for delivery on Saturday. UPS does not deliver on Sundays. UPS does not count Saturday and Sunday as workdays. Example: A Second Day Air order made on Friday will be delivered on Tuesday of the next week. A Three Day Select Air order made on Friday will be delivered on Wednesday of the next week. In some instances, very large orders may be held back due to the time it takes to package them especially if the order is made too close to the 2:15 PM cut off time. This determination will be made while you are on the phone making the order. Products not in stock will prompt us to ask for decisions. If there is any delay we will contact you immediately, either by email or by phone. If you have any questions regarding the status of your order, please call us at 1 (800) 433-6805.Please make Next Day, Second Day and Three Day Select orders as early in the day after 9:35 AM Monday through Friday as you can.
Thank you for your order and patience. The many happy customers who have received our high quality products at a savings are keeping our shipping department to this schedule.
Product Quality Guarantee
We guarantee all merchandise to be free of defects in materials and workmanship upon of delivery. If a problem occurs within 30 days of purchase, we will repair or replace the item at our option. This guarantee does not cover normal wear and tear or shipping damage. After 30 days the warranty is covered by the manufacturer, please send the product back to them with a copy of the original sales receipt and state your concern. If you experience any problems with the quality of our products, please contact us via phone at 1 (800) 433-6805, 1 (503) 256-2400 or fax at 1 (503) 256-2402 and we will be happy to serve you.
